Contact PaycheckGenius
We built these tools to be accurate and useful. If something is wrong or could be better, we want to know.
When to Contact Us
- Tax rate errors: If you believe a tax rate, bracket limit, or deduction rule in our calculator is incorrect, please tell us. Include the specific state and the discrepancy. We verify and correct confirmed errors within 24 to 48 hours.
- Calculator suggestions: If there is a paycheck or salary tool you need that we have not built yet, describe it. We prioritize new calculators based on user requests.
- General questions: If you have a question about how a specific calculation works or why your result looks a certain way, ask. We try to respond to all questions.
What We Cannot Help With
We are not tax advisors and cannot provide guidance on your specific tax situation. For questions about your actual tax liability, withholding, filing status, or deductions as they apply to your personal circumstances, please consult a licensed CPA or tax professional.
We cannot verify whether your employer is withholding correctly. Our calculators provide estimates based on standard assumptions — your employer may use different methods for certain edge cases.
Response Time: We read every message. Most questions receive a response within 48 hours on business days. Tax rate corrections are typically verified and updated within 24 hours of confirmation.